+86 180 1863 2298 service@pulomax.com
Q1: What products does PuloMax manufacture?
PuloMax specializes in architectural ceiling, wall and facade products. Our main product lines include:
Each product line is available in multiple sizes, finishes, and performance specifications. Contact us for the full catalog.
Q2: What are the available panel sizes?
Panel sizes vary by product type:
For non-standard sizes, please contact us with your project requirements.
Q3: What thickness options are available?
The optimal thickness depends on your application requirements (fire rating, acoustic performance, span distance, wind load). Our engineering team can recommend based on your project specifications.
Q4: Can I get a custom size or shape?
Yes. Customization is one of our core capabilities. We can produce non-standard panel dimensions, curved and irregular-shaped panels, column covers and beam wraps, cornice and fascia panels, and special edge profiles. Send us your architectural drawings or specifications, and our engineering team will provide a feasibility assessment and quotation.
Q5: What surface finishes do you offer?
We offer a comprehensive range of finishes:
Custom RAL, Pantone, and NCS color matching is available.
Q6: What fire ratings do your products achieve?
Our products meet various international fire safety standards:
All fire test certificates are available upon request.
Q7: What acoustic performance can I expect?
Acoustic performance depends on the product and configuration:
For project-specific acoustic requirements, please share your target NRC or STC values.
Q8: Are your products environmentally friendly?
Yes. Aluminum is 100% recyclable without quality loss. Mineral fiber tiles are made from slag-based fibers (recycled content), asbestos-free. Coatings are low-VOC, supporting LEED and BREEAM requirements. Products are designed for 30+ year lifespans. Please inquire about specific green building certification contributions.
Q9: What certifications does PuloMax hold?
Copies of certificates are available for download upon request.
Q10: Do you provide third-party test reports?
Yes. We commission independent testing from SGS, TUV, and other accredited laboratories for fire performance, acoustic performance, coating durability, mechanical properties, and VOC emissions. Test reports can be shared under NDA for qualified project inquiries.
Q11: How do you ensure product quality?
Our quality management follows ISO 9001 standards with three-stage inspection:
Each batch is documented with a quality certificate and traceable to raw material lots.
Q12: What is your warranty policy?
Full warranty documentation is provided with each order.
Q13: Can I visit your factory?
Absolutely. We welcome factory visits from clients, architects, project consultants, and third-party inspectors. A factory visit allows you to tour our production facility, inspect quality control systems, review material samples in person, and conduct third-party factory audits. We have successfully passed independent audits for international buyers. Please contact us at least one week in advance.
Q14: Do you have installation references or site photos?
Yes. We have completed projects in 20+ countries including airports, metro stations, hospitals, universities, commercial towers, and cultural landmarks. Project references and site photos are available for qualified inquiries.
Q15: Do you offer OEM service?
Yes. We provide full OEM services: custom packaging with your brand, protective film printed with your logo, custom labeling and barcoding, and private-label product documentation. Simply provide your logo files and branding guidelines.
Q16: Can you match a specific RAL or Pantone color?
Yes. We offer custom color matching to RAL, Pantone, NCS, or customer-provided physical color samples. For solid colors, we produce a small sample panel for your approval before proceeding with full production.
Q17: Can I order a custom perforation pattern?
Yes. In addition to standard round, square, and slotted perforations, we can produce custom patterns. Provide your pattern design (DWG, DXF, or PDF) with hole shape and dimensions, pitch, and open area ratio requirement.
Q18: What is the minimum order quantity (MOQ)?
For trial orders, smaller quantities available at a premium. Contact us for a specific quotation.
Q19: What installation systems are compatible with your panels?
Our products are compatible with industry-standard suspension systems: Lay-in/Drop-in (T-grid), Clip-in (spring tee), Hook-on, Concealed/Secret-fix, and Exposed fastener. We supply compatible carriers, clips, and accessories for all systems.
Q20: Do you provide installation guidance?
Yes. We provide written installation manuals (PDF), installation detail drawings (CAD/DWG), on-site installation supervision (available for large projects), video installation guides (for select products), and technical support via phone, email, and video call.
Q21: What tools are required for installation?
Standard metal ceiling installation requires: laser level, measuring tape and chalk line, tin snips or electric shears, drill/driver, clean cotton gloves, and suction cup lifters for large-format panels. A detailed tool list is included in our installation manual.
Q22: Can panels be cut or modified on site?
Mineral fiber tiles can be cut with a utility knife. Aluminum tiles and planks can be cut with tin snips. Aluminum honeycomb panels should NOT be cut on site — cutting compromises edge sealing, fire integrity, and warranty. Order exact dimensions from the factory.
Q23: What are your payment terms?
Standard payment terms: T/T (30% deposit, 70% balance before shipment) or L/C at sight. Other terms negotiable for long-term partnerships. All prices quoted FOB Shanghai or CIF destination port. Payment currency: USD, EUR, or RMB.
Q24: What is your typical lead time?
Standard in-stock products: 7-15 days. Standard made-to-order: 15-25 days. Custom products: 25-45 days. Large-scale projects: phased delivery schedules available. Lead time confirmed at order placement with weekly production status updates.
Q25: How do you package products for shipping?
Export-grade packaging: PE protective film on finished surfaces, fumigated wooden pallets with edge protectors, kraft paper or foam interleaving between panels, waterproof plastic wrap, steel corner protectors. All packaging complies with ISPM 15 standards.
Q26: What shipping methods do you offer?
Sea freight (most cost-effective, FCL or LCL), air freight (urgent orders, 5-10 days), rail freight (Europe and Central Asia routes), and express courier (samples, DHL/FedEx/UPS). We work with major freight forwarders and can arrange door-to-door delivery.
Q27: Do you ship to my country?
We ship to 20+ countries: Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Oman), Southeast Asia (Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines), South Asia (India, Pakistan, Bangladesh, Sri Lanka), Europe (UK, Germany, France, Netherlands, Poland), Africa (Nigeria, Kenya, South Africa, Egypt), Americas (USA, Canada, Brazil, Mexico), and Oceania (Australia, New Zealand).
Q28: Can you provide a shipping cost estimate?
Yes. To provide an accurate estimate, we need: delivery destination, product type and total quantity (m2), and preferred shipping method (sea/air/rail). Contact us with these details for a freight quotation.
Q29: Do you offer free samples?
Yes. Standard 150x150mm or 200x200mm sample chips are free of charge. The customer covers courier shipping costs (approximately USD 30-50 for international express). Custom color/finish samples take 5-7 working days to produce plus shipping time.
Q30: How long does it take to receive samples?
Standard in-stock samples: shipped within 2-3 working days. Custom color/finish samples: 5-7 working days plus courier delivery (3-7 working days via DHL/FedEx/UPS). Tracking numbers provided once dispatched.
Q31: Can I get a larger sample or mockup panel?
Yes. A4 size (210x297mm) standard large sample is free. Full-size mockup panels (e.g., 600x600mm) are produced at cost, deductible from your production order.
Q32: What after-sales support do you provide?
Our after-sales commitment includes: order tracking and delivery status updates, installation technical support, replacement of defective panels, on-site support for large projects (arranged in advance), and spare panel supply for future maintenance. We maintain digital records of every order for exact-match replacement panels.
Q33: What if panels arrive damaged?
If damage occurs: document with photos immediately upon receipt, note the damage on the carrier's delivery receipt, contact us within 48 hours of delivery. We will coordinate with the carrier for claims and arrange replacement panels. Marine cargo insurance is strongly recommended.
Q34: Do you offer maintenance or cleaning guidance?
Q35: How do I place a repeat order for the exact same product?
All orders are documented with unique order reference number, product specification sheet, color formula code, and production batch records. For repeat orders, simply quote your previous order reference number. We will produce to the exact same parameters.
Q36: What if I need technical advice before ordering?
Our engineering team provides free pre-sales technical consultation: product selection guidance, performance specification review (fire, acoustic, structural), installation system compatibility check, budget-range cost indication, and CAD detail drawing review. Contact us at service@pulomax.com or +86 180 1863 2298 (WhatsApp/WeChat). Typical response time is within 24 hours.